Question 1

I was charged the wrong amount

Accepted Answer

First, review the trip details in your ride history. The total may include distance, time, and any extra fees such as cancellation or night charges. Open the Paxi Go app and go to your trip history.. Tap the trip you want to review.. Check the invoice details and any extra fees.

Question 2

Apple Pay payment failed

Accepted Answer

Make sure you're online and your card in Apple Wallet is up to date, then try again or choose another payment method.

Question 3

How can I request a refund?

Accepted Answer

You can request a review of any trip from the support form below. Our team will review the details and get back to you.

Question 4

The driver didn't arrive

Accepted Answer

Check the pickup pin on the map and make sure it's in the right place. If the driver still doesn't arrive, you may cancel without fees once the wait time ends.

Question 5

Where can I find my receipts?

Accepted Answer

You can find your trip history and download receipts from the account section in the app.

Question 6

I lost an item in the car

Accepted Answer

Use the contact form below with your trip number and a description of the lost item. Our support team will help you reach the driver.

Support & help

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Support & help

Account & signup

Full control and continuous support during your journey

Contact us

Write your message or complaint

Contact us