Privacy Policy

At Paxi, we respect your privacy and are committed to protecting your data. This policy explains what data we collect, why we collect it, and how we use, share, and protect it when you use the app. By using the app, you agree to the practices outlined here.

Paxi is a ride-hailing/delivery app that serves two types of users: the Rider and the Driver. If you have any privacy-related inquiries, you can contact us through the contact details at the end of this policy.

We may collect the following data depending on your use of the app: • Account data: Name (or display name), phone number, email (if available). • Login data: Via phone number (OTP), Google, or Apple (we do not collect your Google/Apple account password). • Location: Approximate or precise location during use to determine pickup/delivery points and improve service accuracy. • Order/trip data: Pickup and delivery points, order times, order status, order/trip history. • Driver data (for Drivers): Personal and vehicle data and uploading required verification documents (such as ID/licenses/insurance) if needed. • Device and technical data: Device type, operating system, IP address, notification token, and crash logs to improve performance. • Support data: Any information you send us when contacting support.

We use your data to: • Create accounts, log in, and manage sessions. • Execute orders/trips, match riders with drivers, and send status notifications. • Improve the service and user experience, measure performance, and fix bugs. • Ensure security, prevent fraud, and verify driver identity when needed. • Comply with legal requirements and respond to legitimate official requests.

We do not sell your personal data. We may share limited data only when necessary: • Between the rider and driver to execute the service (such as name/pickup/delivery point and basic vehicle data). • With service providers who help us operate the app (such as hosting, maps, notifications, analytics, and login via Google/Apple). • When there is a legal obligation or to protect our rights, user safety, and prevent fraud. We require service providers to use data only for providing the service as much as possible.

We take reasonable measures to protect your data, such as: • Encrypting data in transit via secure protocols (HTTPS/TLS). • Restricting data access to authorized personnel only. • Continuous technical monitoring and security improvements. However, 100% security cannot be guaranteed for any online system.

We retain data for as long as necessary to provide the service, comply with legal requirements, resolve disputes, and prevent fraud. When an account is deleted, we may retain some data for a limited period if legally required or for legitimate reasons (such as dispute resolution or preventing abuse).

Paxi may use third-party services such as Google or Apple for login, map and location services, and notification and analytics services. These services are subject to the privacy policies of their providers, and we recommend reviewing them to understand how they handle your data.

If you have questions or comments about the privacy policy, contact us: Email: info@paxicar.com Phone: +962 7 9090 9806 Address: Amman, Jordan